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The Wind in the Willows

Your visit, opening times, access & FAQs

Box Office

BOX OFFICE OPENING TIMES:

Monday to Friday daytime: 10.30am-1pm

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EVENINGS (People's Theatre performance nights only - see What's On for dates)

Weeknights: 6.30-8pm

Saturdays: 6.30-7.30pm

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We are closed all day on Bank Holidays.

We are a small team, and sometimes we have to close at short notice due to illness, holiday or other circumstances. We will do our best to give advance warning of any dates we will be closed below:

Friday 24 May /

(any dates marked 'WFH' means the Box Office is being staffed remotely during this time. We can still respond to emails, but not telephone or in-person bookings).

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WAYS TO BOOK:

Online: see What's On 

Telephone: 0191 265 5020 (option 2) during opening hours 

In-person during opening hours

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SEASON PASS (Spring/Summer 2024 Season):

Save money! See the five main stage plays for the price of four! The plays included in the offer are: Blue Stockings, Entertaining Mr Sloane, Dad's Army, All My Sons and The Railway Children.

If you had a Season Pass for our Sept 23-Jan 24 plays, we have sent you all of the information about a Season Pass for the new Season either by email or post.

If you haven't had Season Pass previously, it's easy to get set up - just give the Box Office a ring on 0191 265 5020 (option 2) or email boxoffice@peoplestheatre.co.uk

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THEATRE TOKENS GIFT CARDS:

Looking for the perfect gift for your theatre-obsessed partner, friends or family? You can’t do better than Theatre Tokens.

Theatre Tokens gift cards have no expiry date and can be used in more than 260 venues nationwide, including the People's!

You can also buy Theatre Tokens from us - just get in touch with the Box Office and we'll be happy to help. 

Theatre Tokens can only be used towards People's Theatre productions and not visiting companies. They cannot be redeemed online, so please give the Box Office a ring if you wish to use these to buy tickets and we can process it for you. 

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Booking terms / FAQS

Can I get a refund? 

All tickets are non-refundable. If the performance is cancelled, a full refund or credit note will be offered.

Can I change the date or time I originally booked for?

Yes. Let the Box Office know (with at least 24 hours notice, if possible) and we will do our best to re-book you into the performance you require. We cannot guarantee you will get the same seats, and we may not be able to move you if the performance is busy/sold out. The tickets you no longer need will be put back on sale.

What if I have a ticket but can no longer make it?

If you can no longer make it and can't move to another date, we can issue a credit note which can be used towards future booking(s). We require at least 24 hours notice to do this. If you give us less than 24 hours notice, a credit note may not be offered. We cannot issue credit notes retrospectively. 

What happens if I'm late to the performance? 

For our Main Stage productions, latecomers may not be admitted until a suitable break in the performance, or until the interval. 

In our Studio Theatre, latecomers will not be admitted until the interval. If there is no interval, you will not be admitted. If you leave during the performance, you will not be re-admitted.

Latecomers are not eligible for credit notes or refunds.

What is a concession price?

For People's Theatre productions, the concession price applies to customers who are aged 65+ or under 18, students or unwaged. 

The concessions available for visiting companies may be different. 

Any additional discounts/offers will be listed on the individual play page. 

Do you charge a booking fee?

No.

How do I get my tickets?

When booking online, your tickets will be emailed to you. You can either print them off at home or show them on your phone when you arrive. 

If your e-tickets do not arrive, please check your Spam/Junk Folder. 

If you book on the phone or in person, there is also the option to have your tickets posted for £1. They should arrive within 1 week of booking. If they do not, please give the Box Office a ring. 

What if I can't print my tickets off or I delete the email / lose my tickets?

If you have any problems accessing your e-tickets or they don't arrive in the post, let the Box Office know in advance and we can re-send them. Or speak to a member of the Box Office team when you arrive for the performance and we can print them off on-the-door.

How do I book for more than one performance at a time? 

If you are making multiple bookings at the same time, you will need to do a separate transaction for each.

Why do my tickets for the Studio Theatre say 'x' and not a seat number?

As the layout of the Studio Theatre can change from play to play, seating is unallocated. If you have any access or mobility requirements, please speak to a steward when you arrive and they will be able to help accommodate you. 

Consideration for others

We always want you to enjoy the play at the People’s and don’t enforce unreasonable expectations of total silence or stillness. However, we ask you to always be considerate of both the performers and your fellow audience members. So by all means, react to what you’re watching but please leave any long conversations about the show (or anything else!) until you’re heading back out into the foyer at the end.

Phones

Please turn off or switch to silent your mobile phone. Looking at your screen or phones going off are distracting to your fellow audience members and to the performers. If you must take a call or send a message, please leave the auditorium to do so. (Note, if you leave the performance during a play in our Studio Theatre, you will not be re-admitted until the interval).

If you’re using your phone for access or translation purposes, please switch to dark mode, if possible, and let a member of our front of house team know so we can best help support your needs.

How's the parking?

Parking around the theatre is limited and parking restrictions are enforced.

Please note, there is a £100 fine for parking in the Corner House car park if you are not visiting the pub.

Please leave yourself enough time to find a parking space and park responsibly with consideration for your fellow audience members, our neighbours, and the other local residents.

We recommend using the bus stop outside the Corner House pub for any coach drops-offs and pick-ups. 

What about public transport?

We are located between Chillingham Road and Jesmond Metro stations. Both are about a 25 minute walk away.

There are regular buses up and down the Coast Road, stopping either outside or opposite the Corner House pub.

For a map and information on how to get to us by car or public transport, click HERE 

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Access Information

There is step-free access to the foyer bar, the Studio Theatre and the Main Auditorium.

We have up to five spaces within our Main Auditorium assigned for audience members using a wheelchair. Advance booking is advised, and these spaces can be booked by telephoning the Box Office.

The Studio Theatre has flexible seating which changes from play to play. Audience members requiring a wheelchair space for a Studio Theatre production, please telephone the Box Office and this can be booked in. Advance booking is advised.

Audience members may wish to transfer into a theatre seat for the performance. We advise any audience members who wish to transfer that in our Main Auditorium only seats in Row A have step free access. For your safety, we ask that anyone using a wheelchair or mobility aid to access a theatre seat be able to exit the theatre independently in the event of an emergency, or attend with a guest to assist them.

If an audience member is unable to attend the theatre unaccompanied because of a disability, we offer one free ticket for a guest. 

We have an accessible toilet in the foyer.

There is no step-free access to our rehearsal rooms. 

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Policies and Procedures

We have policies and procedures to keep our members, audience and staff safe. You can read them on our Policies and Procedures page.

Contact us about your booking

Email

Please send your enquiry to: boxoffice@peoplestheatre.co.uk

Call

Box Office 01912655020

Address

Box Office
People's Theatre
Stephenson Road
Newcastle upon Tyne
NE6 5QF