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Booking Information

The Wind in the Willows

Opening times, access information & more

Box Office


Monday to Friday: 10.30am-1pm


EVENINGS (Panto week)

Monday 13th: 7.30-8.30pm

Tuesday 14th to Friday 17th: 6-7.30pm

Weekends: for an hour before the show starts


EVENINGS (non-show week)

Monday & Wednesday 7.30-8.30pm


We are closed all day on Bank Holidays. 

We are a small team, and sometimes we have to close at short notice due to illness, holiday or other circumstances. We will do our best to give advance warning of any dates we will be closed below:

Closed: Tuesday 7th December all day / Wednesday 8th December during the day.



Online: see What's On 

Telephone: 0191 265 5020 (option 2) during opening hours 

In-person during opening hours (see above)

We do not charge a booking fee. 



We are delighted to welcome you back and our priority is to ensure that the People's Theatre remains Covid-safe, and offers a warm welcome to everyone who uses our building.

We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre.



Looking for the perfect gift for your theatre-obsessed partner, friends or family? You can’t do better than Theatre Tokens.

Theatre Tokens gift cards have no expiry date and can be used in more than 260 venues nationwide, including the People's!

You can also buy Theatre Tokens from us - just get in touch with the Box Office and we'll be happy to help. 

Please note, Theatre Tokens cannot be redeemed online so please give the Box Office a ring if you wish to use a Theatre Token to buy tickets and we can process it for you. 


Your booking

All tickets are NON-REFUNDABLE.

If the performance is cancelled, a full refund or exchange/credit note can be obtained.‚Äč


In the light of recent Government advice and the significant rises in COVID cases, we have updated our COVID-safe guidelines:

Face coverings are required for all visitors aged 12+ throughout your visit to the People’s in the foyer spaces, bar and auditorium (except when eating and drinking).

We recognise that some people are exempt from wearing face coverings. Please remember that not all disabilities are visible: please respect and be kind to others.

We are doing this to ensure that we are doing all that we can to keep our audiences, volunteers and staff safe and comfortable when in the People’s this festive season. We also want to avoid having to cancel performances and disappoint audiences.

If at any point you feel unwell, you have any COVID-19 symptoms, or you are unable to attend for any other reason, just let us know and we will be happy to help arrange an  EXCHANGE for another day (subject to availability) or a CREDIT NOTE for a future PTAG production.

If Government guidance or our policies regarding COVID-19 measures change between making your booking and the performance, you will be asked to follow the measures in place at the time when you attend.

CONCESSION PRICE applies to customers who are aged 65+ or under 18, students or unwaged. 

Any additional offers or discounts will be listed on the individual play page. 

If you have a CREDIT NOTE on your account from a cancelled production, its total will be deducted automatically at checkout. 

You can select to have your tickets EMAILED (print off at home or show on your phone) or POSTED (for £1).

If you are making bookings for more than one performance/production at the same time and wish to have your tickets posted, there is no need to select 'postage' for each one and be charged £1 multiple times. Select postage for one of your bookings, and we will see the rest you've made and post the tickets together. 

To reduce congestion and queueing in the foyer, tickets cannot currently be COLLECTED unless you are able to come in to pick them up before the night of the performance during Box Office opening hours. You must speak to the Box Office to arrange this. 

Customers are reminded that PARKING around the theatre is limited and parking restrictions are enforced. Please leave yourself enough time to find a parking space and park responsibly with consideration for the local residents.

For a map and information on how to get to us by car or public transport, click HERE 


Access Information

There is step-free access to the foyer bar, the Studio Theatre and the Main Auditorium.

If you require step-free access for one of our socially-distanced performances, please contact the Box Office and we will be happy to help. 

We have up to five spaces within our Main Auditorium assigned for audience members using a wheelchair. Advance booking is advised, and these spaces can be booked by telephoning the Box Office.

The Studio Theatre has flexible seating which changes from play to play. Audience members requiring a wheelchair space for a Studio Theatre production, please telephone the Box Office and this can be booked in. Advance booking is advised.

Audience members may wish to transfer into a theatre seat for the performance. We advise any audience members who wish to transfer that in our Main Auditorium only seats in Row A have step free access. For your safety, we ask that anyone using a wheelchair or mobility aid to access a theatre seat be able to exit the theatre independently in the event of an emergency, or attend with a guest to assist them.

If an audience member is unable to attend the theatre unaccompanied because of a disability, we offer one free ticket for a guest. 

We have an accessible toilet in the foyer.

There is no step-free access to our rehearsal rooms. 


Policies and Procedures

We have policies and procedures to keep our members, audience and staff safe. You can read them on our Policies and Procedures page.

Contact us about your booking


Please send your enquiry to: boxoffice@peoplestheatre.co.uk


Box Office 01912655020


Box Office
People's Theatre
Stephenson Road
Newcastle upon Tyne