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Booking Information

The Wind in the Willows

Your visit, opening times, access & more

Box Office

BOX OFFICE OPENING TIMES:

Monday to Friday daytime: 10.30am-1pm

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EVENINGS (PTAG show weeks only)

Monday: 7.30-8.30pm

Tuesday to Friday: 6.30-8pm

Saturday: 6.30-7.30pm

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Opening hours for Visiting Company productions may vary. Please see the show's booking page for details. 

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We are closed all day on Bank Holidays.

We are a small team, and sometimes we have to close at short notice due to illness, holiday or other circumstances. We will do our best to give advance warning of any dates we will be closed below:

Thursday 8 - Friday 9 September

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WAYS TO BOOK:

Online: see What's On 

Telephone: 0191 265 5020 (option 2) during opening hours 

In-person during opening hours (see above)

We do not charge a booking fee. 

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SEASON PASS:

Save money! See four shows ('The Good Life', 'Around the World in 80 Days, 'Brief Encounter' and 'Deathtrap') for the price of three! 

Full price: £45 / Concession price: £39.

You can book them all at the same time (dates can be changed if your schedule changes at no extra cost), or pay up-front and book them as they come up. 

A Season Pass can't be booked online. Contact the Box Office by Saturday 8th October 2022 to get set up. 

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THEATRE TOKENS GIFT CARDS:

Looking for the perfect gift for your theatre-obsessed partner, friends or family? You can’t do better than Theatre Tokens.

Theatre Tokens gift cards have no expiry date and can be used in more than 260 venues nationwide, including the People's!

You can also buy Theatre Tokens from us - just get in touch with the Box Office and we'll be happy to help. 

Theatre Tokens cannot be redeemed online so please give the Box Office a ring if you wish to use a Theatre Token to buy tickets and we can process it for you. 

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COVID-safety information

Our priority is to ensure that the People's Theatre remains Covid-safe, and offers a warm welcome to everyone who uses our building.

There is no longer a legal requirement to wear a face covering at the theatre, but we politely request that audience members continue to wear a face covering when visiting us to help to keep our audiences, staff and volunteers safe. 

Our socially-distanced or reduced capacity performances continue on Tuesday nights (excluding the Panto). There is more space between parties and wearing a face covering is required for the duration of your visit, including during the performance (medical exemptions apply).

If Government guidance or our policies regarding COVID-19 measures change between making your booking and the performance, you are required to follow the measures in place at the time when you attend.

You can read our full safety measures and requirements HERE, including what to do if you can't make a performance due to illness or self-isolation.

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YOUR BOOKING:

All tickets are NON-REFUNDABLE.

If the performance is cancelled, a full refund or credit note will be offered.

RETURNS: If you have any COVID-19 symptoms, you are self-isolating, or you are unable to attend for any other reason, just let us know and we will be happy to arrange an EXCHANGE for another day (subject to availability) or a CREDIT NOTE for a future People's Theatre production.

We need to be informed in advance of the play you were due to attend (at least 24hr notice, if possible), and cannot issue credit notes retrospectively.

CONCESSION PRICE applies to customers who are aged 65+ or under 18, students or unwaged. 

Any additional offers or discounts will be listed on the individual play page. 

If you have a CREDIT NOTE on your account, its total will be deducted automatically at checkout. 

You can select to have your tickets EMAILED (print off at home or show on your phone) or POSTED (for £1).

If your e-tickets do not arrive, please check your Spam/Junk Folder. 

Tickets cannot currently be COLLECTED unless you are able to come in to pick them up before the night of the performance during Box Office opening hours. You must speak to the Box Office to arrange this. 

If you are making MULTIPLE BOOKINGS at the same time, you will need to do a separate transaction for each. However if you wish to have your tickets posted, there is no need to select 'postage' for each one and be charged £1 multiple times. Select postage for one of your bookings, and we will see the rest you've made and post the tickets together. 

LATECOMERS may not be admitted until a suitable break in the performance, or until the interval. In our Studio Theatre, if you leave during the performance you will not be readmitted until the interval. 

Customers are reminded that PARKING around the theatre is limited and parking restrictions are enforced. Please note, there is a £100 fine for parking in the Corner House carpark if you are not visiting the pub. Please leave yourself enough time to find a parking space and park responsibly with consideration for the local residents.

For a map and information on how to get to us by car or public transport, click HERE 

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Access Information

There is step-free access to the foyer bar, the Studio Theatre and the Main Auditorium.

If you require step-free access for one of our socially-distanced performances, please contact the Box Office and we will be happy to help. 

We have up to five spaces within our Main Auditorium assigned for audience members using a wheelchair. Advance booking is advised, and these spaces can be booked by telephoning the Box Office.

The Studio Theatre has flexible seating which changes from play to play. Audience members requiring a wheelchair space for a Studio Theatre production, please telephone the Box Office and this can be booked in. Advance booking is advised.

Audience members may wish to transfer into a theatre seat for the performance. We advise any audience members who wish to transfer that in our Main Auditorium only seats in Row A have step free access. For your safety, we ask that anyone using a wheelchair or mobility aid to access a theatre seat be able to exit the theatre independently in the event of an emergency, or attend with a guest to assist them.

If an audience member is unable to attend the theatre unaccompanied because of a disability, we offer one free ticket for a guest. 

We have an accessible toilet in the foyer.

There is no step-free access to our rehearsal rooms. 

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Policies and Procedures

We have policies and procedures to keep our members, audience and staff safe. You can read them on our Policies and Procedures page.

Contact us about your booking

Email

Please send your enquiry to: boxoffice@peoplestheatre.co.uk

Call

Box Office 01912655020

Address

Box Office
People's Theatre
Stephenson Road
Newcastle upon Tyne
NE6 5QF